Hansen's Clothing has been in business for over 115 years (About Us). We pride ourselves on customer service. Here are some of the comments Hansen's customers are making:
I'd like to thank you for a totally satisfying first-time internet purchase experience with your company. Your order confirmation was immediate. You followed that with a personalized note in which you again thanked me for the business and confirmed not only the order but also the ship date for both Robert Talbott custom shirts. You promised to let me know when the items shipped. You provided a way to contact you with questions or concerns. You let me know, exactly when you promised you would, that the order had shipped. And the order arrived exactly as promised. In my company, we call that "the perfect order"!
This experience truly reinforces my intention to be a repeat customer, and I will let my colleagues know about your great service. Thank you for a first-rate experience.
Very truly yours,
Philip D.
Bayport, MN
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(This is a note from a customer located in Tokyo, Japan)
The ties were delivered yesterday (Monday). From my perspective they were shipped on Wednesday and would have been delivered on Sunday had that not been a day off for the post office. So although it was not as lightning quick as Drake's in London - an awe-inspiring TWO days! - my $40 in delivery charges seems to have been well spent. I mention this because there is a great deal of variation by carrier, in my considerable experience over the past decade or so.
As for the ties, they are gorgeous, just great. The colours are true to the photos on the website photos so there was no nasty surprise when I opened the box. Indeed, I am very much looking forward to wearing them. Without doubt I will order more from you in the future. Thank you for the impeccable and personal service.
Regards
Dan
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(This is a note from one of our loyal customers, sent to a friend of his.)
This is one of the very best, if not THE very best and most exclusive men's stores I have ever had the pleasure to deal with. It has been a family owned entity for many years. The fine gentleman in the picture is Mr. Duane Hansen. He insists that I call him Duane but my Southern upbringing and heritage, even though we are few years in age apart, simply will not allow me to do that; plus, he is such a fine gentleman, you cannot help but call him Mr. Hansen!
You need to just call him and get to know him. Go ahead; stick your neck out just one time and purchase a Robert Talbott tie from him. You've see mine! Go ahead and buy yourself a pair of Pantherella socks - or even Byford socks - you'll never wear your nice clothes again without a pair of them on. The Robert Talbott Shirt collection he carries cannot be matched!
-Dan H.
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Just a note to commend you on your business and the outstanding customer service that I quite frankly expect and that you without question provided. Your Hansen's Clothing website is user friendly and it offers the customer the easy options needed for this retail option. You thoroughly answered my questions about custom made Robert Talbot shirts returning my call within no more than five minutes. It's not often today that one can say it was a pleasure doing business with you. Carry on with pride!
Regards,
-M. R.
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I discovered your website by accident and what a find! Good clothing is hard to find, Great clothing is almost impossible. You're modern without being trendy, fantastic selection, and best order response for shipping anywhere.
Thanks for standing firm for time honored men's clothing.
-D. M.
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I received all of my ties today and they look fabulous! Thank you for the incredible service notifying me that you were working on my order, shipping my order in record time and notifying me of the tracking number.I order many items off of the Internet and I must say nobody has beat your level of service. You guys also have a great selection which prompted me to make my purchase from your website instead of choosing items I really didn't want from a local retailer. One of the best things about your site is the Robert Talbott customizable shirts. I didn't order any this time, but rest assured the next time I need a few shirts I will be ordering them from Hansen's Clothing. Thanks again for making this online shopping experience so pleasurable.
-Chris C., Minneapolis, MN
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I have been shopping your website for a while and you still have the best one out there. Thanks for being there!
-Richard H., Gainsville, FL