Hansen's Clothing offers FREE shipping on all U.S. orders of $150 or more. We ship via UPS and USPS Priority Mail. Shipping times will vary based on availability, customization (monogramming), and tailoring. If you need faster shipping, please contact us toll free at 1-877-218-6948.
You can return most items sold by HansensClothing.com within 90 days of delivery (We understand that during the holiday season we will need to increase this time limit).
To return or exchange an item, there's no need to call. Simply return the item in its original condition & in the original packaging, along with instructions on whether you'd like a refund or exchange. We must receive your item back within 90 days of when we originally shipped it to you. Please allow us 14 days from the time we receive your item to process your return. Customer will be charged for shipping on exchange shipments, unless an error has been made on our part.
Return of Most Items
Your refund will be the full purchase price of the item. We are glad to assist you in exchanging the item. Please email us or call us at 1-877-218-6948 if you would like assistance.
519 Grand Avenue
Spencer, IA 51301
Return/Exchange of Clearance or On-Sale Items
- All clearance/on-sale merchandise can be returned for store credit, minus a $10 restocking fee or we will refund the price you paid for the item less a 20% restocking fee.
Return/Exchange of Hemmed Pants
- Bill's Khakis Hemmed Pants Exchanges: We are glad to exchange hemmed pants for a different size for a $25 exchange fee that includes shipping.
- Bill's Khakis Hemmed Pants Returns: Your refund or store credit will be the purchase price of the item, less a restocking fee of 20%
- All Other Hemmed Pants Exchanges/Returns: All sales are final on hemmed pants. If you question your size, please order unhemmed pants and we will be glad to exchange them.
Return of Customized Shirts (Build Your Own Shirts & Estate Shirts)
Sorry, we cannot accept the return of any customized items that are designed specific to your needs.
Return of All Monogrammed Items
Sorry, embroidered items are not returnable.
Return of Underwear
Sorry, we cannot accept the return of boxer shorts.