Shipping
Hansen's Clothing offers FREE shipping on all U.S. orders of $150 or more. We ship via UPS and USPS Priority Mail. Shipping times will vary based on availability, customization (monogramming), and tailoring.
If you need faster shipping, please contact us toll free at 1-877-218-6948.
International Orders
Depending on your country’s specific duty rates, you will be responsible for the payment of additional tariffs and taxes to your country in order to receive your item(s) from us. When you check-out, you are responsible to pay tax, duty or tariff, and you agree, by making your purchase, that you will pay such a tax, duty or tariff (if any imposed). We shall not be responsible for any deliveries that may be affected by customs, transfers from our carrier partners (such as UPS) to the local carriers in your country or air and ground transportation strikes or delays once the package has departed the U.S.
Returns
Complete customer satisfaction is our goal at Hansen’s Clothing. We strive to provide the best quality merchandise and the best customer service possible. We want you to be completely satisfied with your purchase so returns and exchanges are very easy. Our returns policy and easy instructions are listed below.
Click here to download our return/exchange form
You may return most unworn, unwashed, and unaltered items for a full refund or exchange within 90 calendar days of receipt. You can also return or exchange merchandise at our retail store. Merchandise that has been worn, altered or is more than 90 days old cannot be returned.
To return or exchange an item, there's no need to call. Simply return the unworn, unwashed, and unaltered item in its original packaging, along with instructions on whether you'd like a refund or exchange. We must receive your item back within 90 days of when we originally shipped it to you. Please allow us 14 days from the time we receive your item to process your return. Refunds will be issued to your original method of payment, or as merchandise credit. Customers will be charged for shipping on exchange shipments, unless an error has been made on our part.
Return of Most Items
Your refund will be the full purchase price of the item. We are glad to assist you in exchanging the item. Please email us or call us at 1-877-218-6948 if you would like assistance.
Hansen's Clothing
519 Grand Avenue
Spencer, IA 51301
Toll Free: (877) 218-6948
Phone: (712) 262-2085
Fax: (712) 580-2085
Return/Exchange of Clearance or On-Sale Items
- All clearance/on-sale merchandise that is under 30% off can be returned for store credit, minus a $10 restocking fee or we will refund the price you paid for the item less a 20% restocking fee.
- All clearance/on-sale merchandise that is 30% off or greater is not eligible for a return.
Return/Exchange of Hemmed Pants
- Bill's Khakis Hemmed Pants Exchanges: We are glad to exchange hemmed pants for a different size for a $25 exchange fee that includes shipping.
- Bill's Khakis Hemmed Pants Returns: Your refund or store credit will be the purchase price of the item, less a restocking fee of 20%
- All Other Hemmed Pants Exchanges/Returns: All sales are final on hemmed pants. If you question your size, please order unhemmed pants and we will be glad to exchange them.
Return of Customized Shirts (Build Your Own Shirts & Estate Shirts)
Sorry, we cannot accept the return of any customized items that are designed specific to your needs.
Return of All Monogrammed Items
Sorry, embroidered items are not returnable.
Return of Underwear
Sorry, we cannot accept the return of boxer shorts.
Price Adjustments
At Hansen’s Clothing, it is our policy not to give price adjustments for items purchased before a sale. Our reasoning for this is prior to the sale, customers are able to shop our full selection of product styles and sizes and ensure they are able to get the exact items they wish. At sale time there is no guarantee that all styles and sizes will be available or on sale.